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Amazon API - Restricted Data Tokens

Learn how to obtain and use your Restricted Data Token (RDT).

To protect its customer level Personal Identifiable Information (PII), Amazon will not include shipping address/contact information as part of an API call response by default. In order to retrieve this information, special authorization in the form of a Restricted Data Token (RDT) must be present.

To obtain a Restricted Data Token:

  • Point your browser to your Amazon Seller Central account
  • Click the hamburger menu at top-left; under Apps and Services, select the Develop Apps page
    • Click on the View profile link at the top-left 
      • Scroll down to the Data Access section
        • While several roles might trigger the RDT requirement, we utilize the features found in the Direct-to-Consumer Shipping role; select this role
        • The form will expand and require you to fill out a number of security and data retention based questions regarding your organization's handling of PII data
      • When you are done filling out these sections, select the Register button

Your application for an RDT will automatically be submitted to Amazon support, where it will be reviewed as a case log. Response time for this request take up to two weeks and your developer profile registration form will be locked for the duration.

Note: If Amazon denies your request, they will indicate which exact sections need further attention.  Rest assured, there are third parties that can assist you in analyzing your data access and storage retention to ensure full compliance.

Furthermore, you can contact us if you'd like additional assistance in completing the RDT access form.

Tip: if you are completely unable to acquire an RDT with Amazon, we have a backup solution for obtaining and importing shipping address information for your orders on Amazon.

 

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