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Editing and Processing API Messages

There may be scenarios in which it is necessary to reprocess an API message. For example, a connectivity issue might create an issue with an API message as it is being processed, leading to an incomplete activity. In such a scenario, the message may need to be edited and then reprocessed. This process will differ depending on whether you are working with the legacy or new API Engine.

Legacy API Engine (Amazon, BigCommerce, Shopify and WooCommerce)

  • Choose the looking glass and enter CSM API Messages, and then choose the related link
  • Choose the API message record you want to edit and reprocess.  You can only edit CSM API messages with a message status of Response.
  • Choose the Actions ribbon, then choose Edit Response Message.  This action will only be visible for CSM API messages with a message status of Response.
  • In the CSM Reprocess API Message window, make the necessary changes to the CSM API message’s response text.
  • Choose the Actions ribbon, then choose Reprocess

CSM will reprocess the CSM API message according to the new response information. If the record is successfully processed, its status will be updated accordingly.

New API Engine (Magento and Walmart)

  • Choose the looking glass enter API Messages, and then choose the related link
  • Choose the API message record you want to reprocess. You can edit any message type.
  • Choose the Actions ribbon, then select Copy & Edit API Message.  From here, choose the message element you want to edit.
  • In the Reprocess API Message window, make the necessary changes to the API message’s response text/
  • Choose the Actions ribbon, then select Manual Processing.  From here, choose the desired action you want to take.

CSM will reprocess the API message according to the new information. If the record is successfully processed, its status will be updated accordingly.