Sometimes BC and Stripe are not updated quickly enough. Follow these steps:
If you believe that your license is paid up to date, but Microsoft Dynamics 365 Business Central is giving you an error or requesting that you start a new trial, it may be that the license control system (Stripe.com) has not communicated effectively with Dynamics 365 BC or vice-versa. We have occasionally found that BC is not updated quickly enough in situations with specific significant changes to the customer information or where there was a billing issue that is now resolved. You want to activate it immediately and not wait for the regular interval update. You can follow the suggestions below.
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Force Refresh
- This issue can generally be quickly resolved with a “Force Refresh” from the “Suite Engine Subscriptions” page:
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Unlink and Re-link the Stripe Customer
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If the “Force Refresh” did not work, you might find that unlinking and re-linking the customer solves the issue:
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From the Suite Engine Subscriptions page:
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Take note of the: Customer ID, Address, and Email
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Click on the button “Unlink from Current Customer.”
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Return to this page and click on the “Link to Existing Customer,” follow the instructions and re-enter the information you noted earlier.
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You may need to click the Re-activate or Manage button on the lines to get the subscription back.
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Always run a “Force Refresh” if you do not get the expected results.
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If you encounter any issues or require assistance, please do not hesitate to submit a support ticket at https://suiteengine.com/support/.