Where did my product in BC go? Was it deleted?

If you find that your subscriptions to Suite Engine products have been removed, DO NOT create a new trial for them. This will result in you having two subscriptions for your products. Instead, ...

Suite Engine has received reports of certain subscriptions being deleted from a Business Central database, and we determined that this was being caused due to upgrading the Microsoft Dynamics 365 Business Central environment to the version: 22.1.55890.56216.

We will work to determine the root cause of this issue, but depending on when your upgrade is scheduled to occur, you may experience this behavior.

If you find that your subscriptions to Suite Engine products have been removed, DO NOT create a new trial for them. This will result in you having two subscriptions for your products. Instead, you will want to un-link and then re-link your existing Suite Engine subscription.
These instructions will walk you through the process.
 

 
If you encounter any issues or require assistance, please do not hesitate to submit a support ticket at https://suiteengine.com/support/.