CSM Issues - Why are Orders from my platform not in Business Central?
If orders are not importing into CSM as expected, use these troubleshooting steps to resolve the issue:
If Channel Sales Manager (CSM) isn’t working correctly, follow these steps:
- Verify Integration Settings
- Ensure all API keys, endpoints, and authentication details are entered accurately in CSM.
- Review Job Queues
- Ensure scheduled job queue times match your intended frequency. Review the job log entries for any errors and restart the CSM Order Automation job queue if necessary.
- Review API Messages
- Check the responses in the CSM API Messages/API Messages page to identify any errors that may have prevented orders from being retrieved.
- Review Errors in Channel Orders
- Check the CS< Channel Orders page and review and resolve any CSM orders with an Error status. Errors may prevent a BC sales order from being created, even if they were retrieved from the sales channel.
- Check User Permissions
- Verify that your user role has appropriate permissions for order management.
- Verify that your user role has appropriate permissions for order management.