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CSM Listings - Images

Images are stored on the CSM listing as Product Information records with Information Type = Image and sent with Actions > Send to Channel > Product Information > Images. How the image reaches the platform depends on the channel.

This applies to Shopify, BigCommerce, WooCommerce and Magento:

Platform Upload a file from Business Central (Source Type Media Set) Reference a hosted URL (Source Type URL)
Shopify ✔ (staged upload, 3 API calls) ✔
BigCommerce ✔ –
Magento ✔ (file content sent with the image request) –
WooCommerce – ✔ only – the image must already be in the WooCommerce Media Library

Note: Default image sources for new listings are set in Default Images on the sales channel (Manual, Item Picture, Item MediaSet, External) – see CSM Sales Channels - Listing Management.

Option 1: Upload a File

This applies to Shopify, BigCommerce and Magento:

Use when the image lives in Business Central (or on your PC) and is not hosted publicly.

  1. On the CSM listing choose Add Image. A Product Information record with Information Type Image is created.
  2. Open the record, set Source Type to Media Set, link the Media Set record containing the image file, and enter a Name.
  3. Back on the listing choose Actions > Send to Channel > Product Information > Images.
  4. Confirm External ID on the Product Information record is populated (the platform accepted the image), then check the product in the platform's admin.

This applies to Shopify: CSM requests a staged upload URL, uploads the file, then creates the file asset and attaches it. A Media Set link can also be used to upload an image to Shopify's file library without attaching it to a product.

Option 2: Reference a URL

This applies to Shopify and WooCommerce:

Use when the image is already hosted somewhere the platform can reach (CDN, S3, your website, a DAM).

  1. On the CSM listing choose Add Image.
  2. Open the record, set Source Type to URL, enter the image URL in Value and enter a Name.
  3. Choose Actions > Send to Channel > Product Information > Images.
  4. Confirm External ID is populated.

This applies to WooCommerce: if Value is blank, CSM builds the URL from the sales channel's API Image File Path + the record's CSM Name + file extension, so the file name in the WooCommerce Media Library must match CSM Name.

URL requirements

  • Publicly reachable – no login, expired signed URL or IP allow-list.
  • Points at the image file itself (.jpg, .png, .webp…), not a page containing it.
  • Uses https.
  • Meets the platform's file size and dimension limits.

Note: Shopify downloads external URLs asynchronously; the image can take a few seconds to appear after the action completes.

Troubleshooting

  • Action completed but External ID is blank – the platform rejected the image. For URLs, test the link in a private browser window to confirm it loads without credentials.
  • Image never appears in the platform admin – for URLs, wait a minute and refresh, then re-check the URL requirements.
  • Error about a null file id (Shopify) – the file was not created before CSM tried to attach it. Confirm the record has a valid Media Set or reachable URL and send again.

This feature is currently not available for Amazon and Walmart.